CONNECTEL NAIROBI CONFERENCE - 17 NOVEMBER 2023 - 10.00 AM - 4.00 PM

Navigating the Digital Shift: Customer Service in the Age of AI

We are excited to present the Connectel 2023 Nairobi Annual Conference, taking place in the vibrant city of Nairobi. This conference is an opportunity for us to discuss Navigating the Digital Shift: Customer Service in the Age of AI. 

Agenda Highlights: 

10.00 - 10:30 Registration and arrival tea 

10:30 - 11:15 Navigating the Digital Shift: Customer Service in the Age of AI with case presentation: 

  • Jamii Telecoms on how to succeed with data-driven decisions. Presenting how the Connectel Reporting and Analytics tool unlocks insights that shape success and helps drive day-to-day operations.
  • Connectels voicebot which handles 50% of Taxi Gothenburg's bookings, discussing  how automation is reshaping the service industry landscape. 

11:15 - 11:30 Break 

11.30 - 13:00 Showcasing Connectel's latest products and services (demo), quiz with prize & Q&A with industry experts and vote of thanks

13:00 - 14:00 Lunch 

14:00 - 16:00 Drinks and interactive and enriching networking session

 

Register to attend the Connectel 2023 Nairobi Annual Conference here. 

Connectel Nairobi Annual Conference 2023 (1)
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Why Attend? 

You will gain valuable knowledge about the significance of customer service excellence in driving business growth. By attending, you will: 

  • Stay Ahead of the Curve: Discover cutting-edge customer service trends and strategies that will give you a competitive advantage in the market. 
  • Maximise Platform Potential: Learn how to leverage all the features and functionalities of the Connectel platform effectively to enhance your customer service operations. 
  • Foster Growth and Loyalty: Uncover the secrets to building strong customer relationships, driving loyalty, and increasing customer retention. 
  • Network and Collaborate: Connect with peers, share experiences, and establish valuable partnerships. 
  • Don't miss this chance to engage with peers, learn from experts, and explore new opportunities in the Customer Service/Contact Centre. 

We look forward to welcoming you to the Connectel 2023 Nairobi Annual Conference in Nairobi, Kenya.

There are no more available seats for the Connectel 2023 Nairobi Annual Conference. We hope to see you in 2024!

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About Connectel

At Connectel, our mission is to empower businesses to deliver exceptional customer service through innovative technology, transforming the way they interact with their customers. We are dedicated to providing customer service software that helps you create meaningful connections with your customers.

We strive to enhance customer satisfaction, foster loyalty, and drive growth by equipping you with the tools needed to cultivate happier customers. By harnessing the power of our solutions, you can optimize your customer service operations, streamline workflows, and deliver personalized experiences.

Experience the transformative impact of exceptional service.

Optimize your customer service strategy

Enhance customer service satisfaction

Tools & technology to help increase efficiency