--- title: E-commerce-Connectel image: https://campaign.connectel.io/hubfs/Connectel%20customer%20support%20agent.jpeg --- [![LOGO_COLOUR_1@2x](https://campaign.connectel.io/hs-fs/hubfs/Pressbilder/LOGO_COLOUR_1@2x.png?width=200&height=69&name=LOGO_COLOUR_1@2x.png)](https://connectel.io) [SIGN IN](https://login.connectel.io/?_gl=1*4f6531*_gcl_aw*R0NMLjE3MzY3NjQ4MjEuRUFJYUlRb2JDaE1JOHQ3aGhzSHlpZ01WWjFTUkJSM1hkeXA4RUFBWUFTQUFFZ0tBSl9EX0J3RQ..*_gcl_au*OTgzOTg0ODMwLjE3MzYyMzQ1NTI.*_ga*MTAwMjEwMTE5NC4xNzM2MjM0NTUz*_ga_0H5014BT3S*MTczODMyNTk4OS44NS4xLjE3MzgzMzAxMTEuMTAuMC4xNzM0MTA3Njg5) [GET A DEMO](https://share.hsforms.com/1bGaOfQCERgmetERMtgRoXQ2khs1?__hstc=124962389.4a4b154f33ebc4dbcf2dc94437f63f5e.1736234554013.1738245779663.1738325990440.47&__hssc=124962389.32.1738325990440&__hsfp=1046540328) CONNECTEL # Alla kanaler, En plattform  Förse dina kundservicemedarbetare med de verktyg som behövs för att lyckas. Automatiska cues, smart routing och full kontroll på kundresan gör att ni ser till att varje ärende hamnar hos rätt person vid rätt tidpunkt. Mindre gissningar, mer problemlösning. [LADDA NER VÅRT PRODUKTBLAD](https://connectel.io/blog/customer-service-strategy-guide/) [PRATA MED EN EXPERT](https://share.hsforms.com/1bGaOfQCERgmetERMtgRoXQ2khs1?__hstc=124962389.4a4b154f33ebc4dbcf2dc94437f63f5e.1736234554013.1738245779663.1738325990440.47&__hssc=124962389.742.1738325990440&__hsfp=1046540328) ![Connectel customer support agent](https://campaign.connectel.io/hs-fs/hubfs/Connectel%20customer%20support%20agent.jpeg?width=2025&height=1910&name=Connectel%20customer%20support%20agent.jpeg "Connectel customer support agent") [![Boka demo](https://no-cache.hubspot.com/cta/default/4315393/interactive-185692199758.png)](https://campaign.connectel.io/hs/cta/wi/redirect?encryptedPayload=AVxigLKqpmi4cFuPUeuO7bIsIWKDgxwchiZi5Z0S5IOX%2B2EPk41dyD5H6hGnFCZ5fLvp%2B5d4RQGR8Ocd%2BNs2P4arplmYOQ6cCEAjdRBX4yqdW6LXODQpTl%2FRYZx0sNA69RhdAzI5TBaIHIM5WT1BRZsGYVzqdxgaUV1N8J3j6F8aoNJ8xyY%3D&webInteractiveContentId=185692199758&portalId=4315393&hsLang=en) ## Varför Connectel?   ✔️ Enkel Omnichannel Hantera alla kundinteraktioner—samtal, e-post, chatt och mer— i ett användarvänligt gränssnitt. ✔️ Smartare Routing AI-driven och kunskapsbaserad distribution säkerställer att ni får snabbare lösningar genom att koppla kunder med rätt agenter direkt. ✔️ Spåra hela kundresan Spåra varje viktigt  touchpoint för att optimera interaktioner och förbättra kundnöjdheten. ✔️Öka effektiviteten Minska manuellt arbete med automation, self-service verktyg och realtidsanalyser. ✔️Skalbar och anpassningsbar Connectels plattform är en flexibel plattform som växer med ditt företag och anpassar sig efter era olika kundbehov Alla Kanaler, Ett Gränssnitt ## Uniting Channels Utrusta dina medarbetare med verktygen för att leverera snabbare, smartare och mer personlig service—oavsett kanal. Connectels plattform ser till att varje interaktion hamnar hos rätt person vid rätt tidpunkt, vilket bidrar till sömnlösa kundupplevelser och nöjda kunder.  [BOKA EN GRATIS DEMO](https://share.hsforms.com/1bGaOfQCERgmetERMtgRoXQ2khs1?__hstc=124962389.4a4b154f33ebc4dbcf2dc94437f63f5e.1736234554013.1738245779663.1738325990440.47&__hssc=124962389.742.1738325990440&__hsfp=1046540328) [TA REDA PÅ MER](https://connectel.io/solutions/omnichannel/) ![Landing page with statistics design](https://campaign.connectel.io/hs-fs/hubfs/Landing%20page%20with%20statistics%20design.png?width=2000&height=1151&name=Landing%20page%20with%20statistics%20design.png "Landing page with statistics design") FÖR ATT DEM BRYR SIG ## Våra kunder ![Namnlös design (2)-1](https://campaign.connectel.io/hubfs/Namnl%C3%B6s%20design%20(2)-1.png) ![zmarta_logo-300x70](https://campaign.connectel.io/hubfs/zmarta_logo-300x70.png) ![kronan_logo](https://campaign.connectel.io/hubfs/kronan_logo.png) ![jamtkraft_logo-300x89](https://campaign.connectel.io/hubfs/jamtkraft_logo-300x89.png) KUNDHISTORIA **📈 Ökad first contact resolution (FCR)** [LADDA NED KUNDCASET](https://share.hsforms.com/1WtClVUbLRfKdMsShl523og2khs1) KUNDHISTORIA **🕐 40 sekunder kortare hanteringstid per ärende** [LADDA NED KUNDCASET](https://share.hsforms.com/1ndblm5JJSSqsHA482Mz-Vg2khs1) KUNDHISTORIA **🤳 Minskade hanteringstider & fler besvarade samtal** [LADDA NED KUNDCASET](https://share.hsforms.com/1b0HgbryBTVu78OuijH0q7g2khs1) KUNDHISTORIA **📊 80% minskning i det manuella arbetet** [LADDA NED KUNDCASET](https://share.hsforms.com/1BmLB5hgTQqWalCjDYH3Jow2khs1) ## Ditt Företag Utvecklas –  Så Bör Din Plattform Ditt företag står inte stilla, och det bör inte din plattform heller göra. Connectel stöds av integrationer från hundratals företag, vilket innebär att du kan expandera med vår lösning och integrera nya funktioner och ligga i fas med kundförväntningar ![Zendesk](https://campaign.connectel.io/hs-fs/hubfs/Zendesk.png?width=500&height=500&name=Zendesk.png) ![Jira-Software](https://campaign.connectel.io/hs-fs/hubfs/Jira-Software.png?width=500&height=500&name=Jira-Software.png) ![Tietoevry-1](https://campaign.connectel.io/hs-fs/hubfs/Tietoevry-1.png?width=500&height=500&name=Tietoevry-1.png) ![Salesforce](https://campaign.connectel.io/hs-fs/hubfs/Salesforce.png?width=500&height=500&name=Salesforce.png) ![Connectel smiles-1](https://campaign.connectel.io/hubfs/Connectel%20smiles-1.png "Connectel smiles-1") ![3 (1)](https://campaign.connectel.io/hs-fs/hubfs/3%20(1).png?width=400&height=400&name=3%20(1).png "3 (1)") ## Allt på ett ställe I dagens snabba detaljhandel är **exceptionell** kundservice nyckeln till lojalitet och tillväxt. Connectels allt-i-ett plattform ger ditt team möjlighet att leverera snabbare, smartare och mer personlig support—över varje kanal. Från telefon, e-post och chatt till AI-driven självbetjäning och automation. *Vi förenklar hela kundresan.* [![Boka demo](https://no-cache.hubspot.com/cta/default/4315393/interactive-185692199758.png)](https://campaign.connectel.io/hs/cta/wi/redirect?encryptedPayload=AVxigLKqpmi4cFuPUeuO7bIsIWKDgxwchiZi5Z0S5IOX%2B2EPk41dyD5H6hGnFCZ5fLvp%2B5d4RQGR8Ocd%2BNs2P4arplmYOQ6cCEAjdRBX4yqdW6LXODQpTl%2FRYZx0sNA69RhdAzI5TBaIHIM5WT1BRZsGYVzqdxgaUV1N8J3j6F8aoNJ8xyY%3D&webInteractiveContentId=185692199758&portalId=4315393&hsLang=en) [![LOGO_COLOUR_1@2x](https://campaign.connectel.io/hubfs/LOGO_COLOUR_1@2x.png)](https://connectel.io) ### Our services - [Contact Center](https://connectel.io/contact-center/) - [Self Service](https://connectel.io/self-service/) - [Data and Analytics](https://connectel.io/data-and-analysis/) - [WFM](https://connectel.io/contact-center/wfm-workforce-management/) - [Integration](https://connectel.io/integration/) - [Industry](https://connectel.io/industry/) - [Demo](https://connectel.io/demo/) - [Pricing](https://connectel.io/pricing/) ### About Connectel - [Press](https://connectel.io/press/) - [Legal](https://connectel.io/legal/) - [Security](https://connectel.io/security/) - [About Us](https://connectel.io/about-connectel/) - [Career](https://careers.connectel.io/?_gl=1*qbkrfn*_gcl_aw*R0NMLjE3MzY3NjQ4MjEuRUFJYUlRb2JDaE1JOHQ3aGhzSHlpZ01WWjFTUkJSM1hkeXA4RUFBWUFTQUFFZ0tBSl9EX0J3RQ..*_gcl_au*OTgzOTg0ODMwLjE3MzYyMzQ1NTI.*_ga*MTAwMjEwMTE5NC4xNzM2MjM0NTUz*_ga_0H5014BT3S*MTczODMyNTk4OS44NS4xLjE3MzgzMjk2MjkuNTEuMC4xNzM0MTA3Njg5) - [Contact](https://connectel.io/about-connectel/contact/) ### Resources - [Blog](https://connectel.io/resources/blog/) - [Customer Stories](https://connectel.io/resources/customer-stories/) - [Partner](https://connectel.io/partners/) ### For customers - [Customer Success](https://connectel.io/resources/customer-success/) - [Product Support](https://helpdesk.connectel.io/support/home?_gl=1*wy4u1m*_gcl_aw*R0NMLjE3MzY3NjQ4MjEuRUFJYUlRb2JDaE1JOHQ3aGhzSHlpZ01WWjFTUkJSM1hkeXA4RUFBWUFTQUFFZ0tBSl9EX0J3RQ..*_gcl_au*OTgzOTg0ODMwLjE3MzYyMzQ1NTI.*_ga*MTAwMjEwMTE5NC4xNzM2MjM0NTUz*_ga_0H5014BT3S*MTczODMyNTk4OS44NS4xLjE3MzgzMzAwNzAuNTEuMC4xNzM0MTA3Njg5) - [Connectel Academy](https://connectel.talentlms.com) - [Consultancy Services](https://connectel.io/privacy-and-legal-terms/consultancy-services/) - [Service Status](https://status.connectel.io/?_gl=1*onzhh7*_gcl_aw*R0NMLjE3MzY3NjQ4MjEuRUFJYUlRb2JDaE1JOHQ3aGhzSHlpZ01WWjFTUkJSM1hkeXA4RUFBWUFTQUFFZ0tBSl9EX0J3RQ..*_gcl_au*OTgzOTg0ODMwLjE3MzYyMzQ1NTI.*_ga*MTAwMjEwMTE5NC4xNzM2MjM0NTUz*_ga_0H5014BT3S*MTczODMyNTk4OS44NS4xLjE3MzgzMzAxMTAuMTEuMC4xNzM0MTA3Njg5) - [Login](https://login.connectel.io/?_gl=1*4f6531*_gcl_aw*R0NMLjE3MzY3NjQ4MjEuRUFJYUlRb2JDaE1JOHQ3aGhzSHlpZ01WWjFTUkJSM1hkeXA4RUFBWUFTQUFFZ0tBSl9EX0J3RQ..*_gcl_au*OTgzOTg0ODMwLjE3MzYyMzQ1NTI.*_ga*MTAwMjEwMTE5NC4xNzM2MjM0NTUz*_ga_0H5014BT3S*MTczODMyNTk4OS44NS4xLjE3MzgzMzAxMTEuMTAuMC4xNzM0MTA3Njg5) © 2025 Connectel AB All rights reserved [Privacy Policy](https://careers.connectel.io/privacy-policy) [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software) ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://4315393.fs1.hubspotusercontent-na1.net/hubfs/4315393/Demo%20videos%20-%20Products/Connectel%20-%20General%20demo.mp4", "dateModified" : "2024-05-15T14:05:53.442Z", "duration" : "PT2M5S", "height" : 1080, "name" : "Connectel - General demo", "thumbnailUrl" : "https://4315393.fs1.hubspotusercontent-na1.net/hubfs/4315393/Demo%20videos%20-%20Products/Connectel%20-%20General%20demo.mp4/medium.jpg?t=1715781953442", "uploadDate" : "2024-05-15T14:05:08.443Z", "width" : 1920 } ```